Returns & Exchange Policy
We want you to love every piece you choose from La Fleur.
If something isn't right — we're here for you.
from delivery date
for refund
via WhatsApp
✦ Cancellation Policy
In accordance with Israeli Consumer Protection Law, you may cancel any order placed on our website within 14 days of receiving your item.
Refund: Processed within 7 business days of cancellation approval, to the original payment method.
✦ How to Return
Contact us via WhatsApp
Send us your order number and the item details you wish to return
Receive confirmation
We'll respond within 24 hours with return instructions
Ship the item back
Return in original condition with all tags attached and secure packaging
Receive your refund
Full refund issued within 7 business days after inspection
✦ Return Conditions
To process your return, the following conditions must be met:
- Item is unworn, unwashed and unaltered
- All original tags are attached
- Item is returned in secure, original packaging
- Return request submitted within 14 days of delivery
✦ Non-Returnable Items
- Items that have been worn, washed or used
- Custom or made-to-order items
- Swimwear removed from original packaging
- Final Sale items — cancellation rights apply per Israeli Consumer Protection Law, subject to a 5% cancellation fee
✦ Return Shipping Cost
Outbound shipping is on us. In case of a return, the cost of return shipping is the customer's responsibility and will be deducted from the refund amount.
Have a question? 🌸
Our team is here to help with any question or request.
Contact us on WhatsApp and we'll get back to you shortly.
This policy is based on the Israeli Consumer Protection Law (1981) — Section 14C (Remote Sales Transactions).